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2025 Verdict: Avoid for Now
As of November 2025, the Better Business Bureau (BBB) lists Colonial Metals Group with an F rating due to unanswered customer complaints. Multiple recent BBB reviews claim that buyers never received their purchased gold or silver after making payment.
Until these issues are resolved and verified, we do not recommend doing business with Colonial Metals Group.
What Changed in 2025
- BBB rating downgraded to F: The BBB now assigns Colonial Metals Group an “F” rating, citing a failure to respond to multiple consumer complaints.
- Serious customer allegations: Several new BBB reviews allege that metals were not delivered after purchase and that communication with the company became difficult or unresponsive.
While BBB complaints are consumer-submitted and not independently verified, the combination of an F rating and multiple delivery-related complaints is a major red flag for any bullion dealer.
Company Snapshot
- Name: Colonial Metals Group LLC
- Industry: Precious metals and bullion sales
- Listed Offices: Miami, FL; West Palm Beach, FL; and Fort Lauderdale, FL
- Phone: 800-465-6009
Reputation Overview
- BBB: Rated F, with recent customer complaints citing non-delivery and unresponsiveness.
- Trustpilot: Mixed reviews. Some customers praise the company, but others report delays and difficulty getting updates on their orders.
Overall, the firm’s reputation has declined significantly in 2025, driven largely by unresolved customer complaints.
Colonial Metals Group - F Rating with the BBB
Key Risk Factors
- Delivery Risk: Reports of customers paying for metals that were never shipped or delivered.
- Customer Service: Complaints about unreturned calls and emails after payment.
- Multiple Addresses: Various office locations listed across public records, which may cause confusion or complicate dispute resolution.
Each of these factors raises serious concerns about operational reliability and consumer protection.
Our Recommendation
We recommend that consumers avoid placing new orders with Colonial Metals Group
- Choose from a variety of companies that have been in business long-term (10+ years) with a proven solid track record of serving happy customers.
- Work with a company that has 5-star reviews across several review websites including BBB, BCA, TrustLink, Trustpilot, Yelp, Consumer Affairs, etc.
If you have already purchased metals from Colonial Metals Group and have not received them:
- Gather all records of communication and payment.
- File a complaint with the Better Business Bureau and your state attorney general’s office.
- Contact your bank or payment provider to inquire about dispute or recovery options.
- Consider seeking legal advice if the amount involved is significant.
Safer Alternatives
When buying precious metals, prioritize companies that:
- Have an A or A+ BBB rating and long-standing reputations.
- Offer insured delivery, transparent pricing, and written buyback guarantees.
- Use reputable custodians and vaulting partners for Gold IRA accounts.
Avoid companies that rely on high-pressure sales tactics, exclusive “collector coins,” or vague delivery timelines.
Colonial Metals? Find an Alternative
Given the F rating, recent non-delivery allegations, and poor complaint response record, Colonial Metals Group currently poses a high risk to consumers.
Until the company resolves these issues and reestablishes trust, we strongly advise potential buyers to seek alternative, well-established precious metals dealers with proven fulfillment records and strong customer protections.
