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As demand for gold and silver increases, more gold companies are opening their doors to serve American customers. Patriot Gold Group is one of the oldest and most recognized names in this niche market.
But does this gold company deliver? Who's behind the company? Are their fees and premiums competitive with competitors? As we'll soon go over, there are both pros and cons to working with Patriot Gold Group.
Their products are of a high quality, and since opening their doors in... 1986?, both their brand and the quality of their IRA services has become well-known. There are many things we like and a few things we don't, but generally, the negative sides are minor.
Before we dive into this review:
Patriot Gold Group is a solid company, but they are not on our list of top dealers for 2024. Click here to see our updated list of top companies for 2024.
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About Patriot Gold Group
While some gold dealers hide behind generic "about us" pages, Patriot Gold Group is very transparent with their company structure. Whereas some companies prefer to keep these details to themselves and others only disclose one or two "top brass" individuals, Patriot Gold Group goes in the opposite direction.
Every company has its own preferences when it comes to this, and great companies can have very little upper transparency. On the other hand, many customers like to know who they're doing business with, and Patriot is more than willing to disclose. As the website tells us, the company is ran by...
- Jack Hanney, the firm's CEO. Hanney has over 20 years of experience working strictly in finance, though he reveals he's taken an interest in Wall Street things since he was in his teens. Hanney worked in several prominent tech companies before more narrowly focusing on his original interests and subsequently opening Patriot Gold Group
- Mike Celano, a senior partner with the company and a former Costco executive. Celano, Hanney and others in the company boast about having received tutelage from William O'Neill, famous stockbroker and founder of Investor's Business Daily. Celano lists his residence in far-apart corners of the world as perhaps important to his understanding of the global markets
- Charley Chartoff, a senior partner with a background in real estate before making a larger commitment to precious metals. Chartoff mentions having held prominent positions in both a large precious metals dealer firm and a retirement firm. He also, sometimes in all capital letters, underscores how important it is that IRA providers have an almost face-to-face relationship with their customers.
Jack Hanney, Patriot Gold Group CEO
The firm's profile goes into much greater detail, outlining the backgrounds of their senior partners, gold specialists and associates. They even disclose some personal details.
Related: Augusta Precious Metals Review - Ratings, Fees, Pricing, and More (2024)
Patriot Gold Group Reviews
It would certainly be unpatriotic to do your fellow Americans dirty, and in this regard, we believe customers should have no concerns. The company is accredited with the Better Business Bureau (BBB) with an A+ rating, 5 stars and no complaints. On Business Consumer Alliance (BCA), they have an AA rating, 17 reviews, all 5 stars.
It's registered on TrustPilot with 488 reviews, zero complaints, 99% of these customers have given Patriot Gold Group a 5-star review. We see more of the same positive feedback on ConsumerAffairs, where the company has managed to get a 5.0/5 rating based on 1,007 reviews.
Practically the only dissatisfaction we've seen on the part of customers however deep we dug was related to their lack of platinum and palladium, and sometimes pricey coins. We'll cover both separately, though we must note that these are a far cry from a complaint.
Overwhelmingly 5-star reviews
Company Pricing & Fees
A primary feature of the company is something they claim is a "No Fee for Life IRA." As we understand, this applies to accounts that are opened with a $250,000 minimum. The company does seem to have a bit of "get in touch with us for exact details" feel on some parts, and this is one of them.
Thei actual account minimum is much lower at $30,000, which is still high, considering many competitors will open your IRA with as little as $5,000.
Related: How to Buy Gold and Silver with Your 401(k) or IRA (Tax-Free)
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Custodian and Storage Services and Fees
From what we understand, the company is flexible allowing options for both your self-directed IRA custodian and storage facility. STRATA Trust and Equity Institutional are two custodians that the company works with, though they are also open to working with your preferred partners.
These two charge fees of around $200 for annual custody and a $40 transaction fee. With an initial purchase of over $30,000 in precious metals, you'll be eligible for a waive on the first-year rollover fee and up to three years of storage fees. Likewise, they'll do away with account setup fees on your new IRA.
There are four other custodians listed as options on their corporate website, all top firms, and presumably they would also be willing to work with a non-listed custodian.
Patriot Gold Group works closely with the Texas Depository and Delaware Depository for gold IRA storage. Both companies are widely used with top precious metals companies, and both IRS-approved for your gold IRA. You can discuss with your Patriot Gold Group representative which physical gold storage facility makes the most sense for your new precious metals IRA account.
Related: Goldco Review - Is Goldco the Best Precious Metals IRA Provider?
Patriot Gold Group Products and Services
An IRA company that deals in all four precious metals as opposed to just gold and silver is always a plus. Platinum and palladium are even included in the company logo. Yet they are conspicuously absent from their online inventory.
The products in the gold and silver category don't disappoint, for the most part. A very strong point is that the company lists their products individually in both gold and silver categories, with "bullion", "exclusive", "proof" and "IRA-eligible" coins that you can select from individually. This makes browsing much clearer and clarifies what is and isn't qualified for your IRA.
Something we consider a bit lacking right now is their selection of bullion bars. In both the gold and silver category, only 10-ounce bars are available. Coins are much more diverse. Past American Eagles and Canadian Maple Leafs, you can find many other top-notch bullion coins.
Other entries include Austrian Philharmonics, Krugerrands, Canadian Polar Bears and silver rounds. The 1933 St. Gaudens - Gold Double Eagle is an example of a collectible that is undoubtedly rare and valuable, not often found among precious metals IRAs dealers as it was minted between 1907-1933. However, with all of these items, there is one clear issue: a lack of price.
Related: How to Rollover Your 401(k) or IRA into Physical Gold and Silver
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What We Don't Like About Patriot Gold Group
Since they've made such an effort to have a spotless record, it's only fair that we gloss over some things that we find less-than-ideal compared to competitors. You'll notice that many of these points seem almost inconsequential to the good sides, but they are no less worth highlighting. For example...
No Clear Pricing on Products
This isn't a red flag so much as an eyesore. Instead of even giving us an idea of how much they charge for an individual coin, the company treats every purchase as a "quote." Therefore, visitors to the website have no idea how much of a premium the company is selling the coins for.
While this seems negligible, knowing pricing information is an important part of deciding who your gold IRA provider will be, and sometimes, we like to know them without emailing or calling the company. A clearer inventory picture in regards to pricing as opposed to necessitating that every interested party reaches out would be optimal, without question. Even an average price could go a long way.
In fairness, it is important to note that the majority of these gold IRA company websites operate in a similar manner and ask customers to call for pricing details.
Related: What is Stagflation and What Does it Mean for Your Retirement Savings?
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Company Website
When vetting a gold IRA company, you want all of the important information easy to find on the gold company's corporate website. We love the transparency with the company's leadership team and information about their employees. However, their website is lacking in some information a customer may look for when vetting a precious metals IRA company.
Details such as fees, pricing, and details about storage options required a phone call or requesting their informational guide.
Non-Existent Platinum and Palladium
Customers that open a precious metals IRA account with a company that deals in all four will probably want easy access to these two options. The company is willing and able to sell customers a variety of platinum and palladium bars and coins. Yet details are nowhere to be found on the company website, logo notwithstanding.
Patriot Gold Group Review - Verdict
While we did seem to go to some lengths in the "What don't we like?" section, in reality, there isn't much bad to be said about the company. Just the opposite: while every firm has its own business model, there's definitely an example to follow when it comes to Patriot Gold Group.
They've been the recipient of the Consumer Affairs award for Top Rated Gold & Silver Dealer for six consecutive years, an impressive record for this competitive sector. While we are often understanding of how a company can accrue some negative reviews over time, we are equally in disbelief when a company completely lacks in negative reviews or complaints during all their years of business.
As one of their slogans says: "We are patriots, serving patriots!", and they've done it well. Review after review, we hear how customers enjoyed dealing with the company and were treated well by the sales team.
Another thing we haven't mentioned, but that many will find of importance, is that the company sports a 24-hour account setup, which is corroborated by their customers. If true, this is indeed setting an industry standard when even top precious metals brokers can take about one week to open an account. They've dialed in a speedy process without compromising quality, judging by the lack of negative reviews.
There is a lack of clarity regarding a few things, but it sort of ties into the company's bottom line. Patriot Gold Group wants you to reach out to them and establish a long-lasting partnership, even if it means slightly pushing you to inquire about some details.
If you're the kind of customer that doesn't like this approach, chances are that the bulk of the company's appeal could fall short on you.
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